Refund policy

Due to the handcrafted, one-of-a-kind nature of our items, we do not accept returns, exchanges, or cancellations for any reason—including change of mind or variations in natural materials. Every piece is individually photographed, measured, and weighed so you can see the exact item you are purchasing before checkout. Natural artistic variations are to be expected and celebrated, not treated as defects.

If your unique piece is damaged or broken during transit, we will absolutely make it right. Please email us at [Your Email] within [48/72] hours of delivery with clear photos of the damaged item and the shipping packaging. Once verified, we will issue a full refund or discuss an alternative solution. Email me at info@brilliantbluejay.com to start this process.